I hate to break it to you, but: An open or click isn’t intent. It’s not qualification. It’s just a list of people we already had. Here’s what insights to actually to ask for instead.

Why the most useful marketing work doesn’t always leave a data trail — and why that’s exactly the point. The case for useful, untidy, untrackable marketing

Anyone who’s ever worked with me knows I can get hung up on one sentence. Not because the sentence is wrong — but because it feels like it’s trying to sound right.

Sometimes, it can be super tempting to rename a product or service category to make what you offer seem more innovative — especially when you’re dying to differentiate or the market starts to feel commoditised. Here’s why you should think again.

I spend a good amount of time and focus building content and tools, and explaining the theory behind what we do. Often, we just give it all away. For free. I know this can raise some eyebrows.

I see a lot of marketing strategies get done over. Here’s why they’re so easily rattled — and how to stop wasting time and money.